Last Updated: 03/04/2025

At CherieNile.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process. Please review our policy below.

1. Eligibility for Returns

• Items must be returned within 7 days of delivery.
• Products must be unused, unwashed, and in their original packaging with all tags attached.
• For hygiene reasons, certain items such as undergarments, pacifiers, and personal care products are not eligible for returns.

2. Return Process

1. Contact our customer support at info@cherienile.com within the return window.
2. Provide your order number and details of the item you wish to return.
3. We will provide return instructions, including the return address.
4. Ship the item back using a trackable shipping method (customers are responsible for return shipping costs unless the return is due to our error or a defective product).

3. Refund Policy

• Once we receive and inspect your return, we will process your refund within [Insert Number] business days.
• Refunds will be issued to the original payment method.
• Original shipping fees are non-refundable.

4. Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, contact us at [Insert Email] with photos of the issue.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost.

6. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Personalized or custom-made items
• Clearance or final sale items

7. Contact Us

If you have any questions or need assistance, please reach out to us:

Cherie Nile
Email: info@cherienile.com
Phone: 09160003875
Website: https://cherienile.com/